Shipping policy

Shipping Policy

Last Updated: October 10, 2026

Thank you for shopping with WUNIMO. We aim to provide a smooth and reliable delivery experience from the time your order is placed until it arrives.

Where We Ship

We currently ship to Australia and New Zealand.

Order Processing

Once your order and payment are received, we place the order with our factory.

  • Factory processing normally takes 1–3 business days (Monday–Friday).
  • Once we receive the order, we perform a quality check before shipment.
  • Your order will be shipped once we confirm the product is in good condition.

Shipping Times

After your order passes our quality check and is shipped:

  • Estimated shipping time: 5–8 days to Australia and New Zealand.

Delivery times are estimates and may vary depending on the carrier, destination, customs, holidays, or other circumstances outside our control.

Shipping Costs

  • Australia & New Zealand: FREE standard shipping on every order, with no minimum spend.

The shipping cost for your order is always shown at checkout before you pay.

Order Tracking

Once your order has shipped, you will receive tracking information by email when available.

Please allow up to 6 days for tracking information to appear or update after your order has been shipped.

Multiple Packages

Some orders may arrive in separate packages depending on product availability and fulfillment location. You may receive more than one tracking number.

Shipping Delays

Occasional delays may occur due to weather, customs processing, carrier delays, holidays, or high order volumes. We appreciate your patience if an unexpected delay occurs.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Lost or Stolen Packages

If you believe your order has been lost in transit, please contact us and we will assist you with the carrier. Packages marked as delivered by the carrier may be subject to the carrier’s delivery investigation process.

Customs & Import Fees

Customers may be responsible for any customs duties, taxes, or import fees charged by their country or region.

Contact Us

For questions regarding your order or shipping:

Email: support@wunimo.com

We aim to respond within 24–48 business hours.